96bet's Commitment to Responsible Gaming
At 96bet, we recognize that online gaming platforms carry a great responsibility. We are not just providing entertainment – we are committed to ensuring every member uses this platform in a healthy, controlled, and enjoyable way. Responsible gaming is not just a slogan for us; it is at the core of how we operate every day.
The 96bet platform is designed with multiple built-in protection mechanisms to help members maintain control over their playing habits. From customisable deposit limits to full self-exclusion options, we empower you to set boundaries that suit your lifestyle and budget.
We also actively collaborate with local and international support organizations to ensure help resources are always available to anyone who needs them. Your trust is 96bet's most valuable asset, and we will continue investing in the systems and training that keep this platform a safe place for entertainment.
Set daily, weekly, or monthly deposit limits directly from your account. Limits take effect immediately and can be reduced at any time.
Select a break period from 24 hours to 5 years. During this period, your account will be inaccessible and you will not receive any promotions.
Set a session time limit for your play. The system will send you a notification when you reach your set limit so you always stay aware of the time you spend.
Lock your account temporarily or permanently through security settings. This can be done on your own or via our 24/7 support team.
View a complete record of your gaming activity, deposits, and withdrawals at any time. Full transparency helps you make smarter decisions.
For more serious cases, we offer a permanent self-exclusion option. The account will be fully closed and cannot be reopened at your request.
Recognising the Signs of Problem Gambling
Problem gambling often develops gradually and can be difficult to recognise from within. Many people are unaware they have a problem until it has already affected multiple areas of their lives. It is therefore important to recognise the early warning signs and act before the situation becomes more serious.
Common warning signs to watch out for include feeling the need to gamble with increasingly larger amounts of money to get the same thrill, feeling restless or irritable when trying to stop playing, and lying to loved ones about gambling activities or losses.
Warning signs to look out for:
- Gambling with more money than you planned
- Trying to recover lost money by continuing to gamble
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money or selling assets to fund gambling activities
- Feeling anxious, irritable, or stressed when unable to gamble
- Hiding gambling activity from family and friends
- Using gambling as a way to escape problems or negative emotions
- Repeatedly failing in attempts to control, reduce, or stop gambling
If you recognize yourself or someone you care about in any of the signs above, the next step is to seek help. 96bet is here to support you through this process in a sensitive and non-judgmental way.
Self-Assessment – Are You Playing Responsibly?
Answer the following questions honestly. If you answer "Yes" to more than 3 questions, we encourage you to reach out to our support team.
Have you ever gambled with money that should have been used for basic necessities such as rent, bills, or food?
Do you feel the need to hide your gambling activity from family or friends?
Have you ever tried to stop gambling but failed to do so despite strong intentions?
Do you often think about gambling – planning your next session or figuring out ways to get more money to gamble?
Has gambling ever caused problems in your relationships, career, or mental health?
Have you ever borrowed money or sold valuables solely to continue gambling?
96bet Game Control Tools
96bet provides a comprehensive suite of control tools directly within your account. All tools are accessible via the "Account Settings" section without needing to contact customer support first – though we are always ready to help if needed.
Set the maximum deposit amount within a specified time period
Set a daily or weekly loss limit for better budget control
Limit the duration of each gaming session with automatic reminders
A short break from 24 hours to 6 weeks without closing your account
Stop all promotional communications and offers from 96bet
Lock your account instantly if you feel you need a break
All changes to control limits that are restrictive in nature (such as reducing deposit limits or extending a break period) take effect immediately. Conversely, any changes that relax limits require a 7-day waiting period as an additional safeguard, giving you time to reconsider the decision.
Deposit Limits and Self-Exclusion – How to Use
Setting limits and using self-exclusion options are among the most effective steps you can take to maintain control over your gambling activity. Here is a step-by-step guide to using these features:
How to Set a Deposit Limit
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1
Login to your 96bet account
Access your account via the 96bet website or mobile app using your login credentials.
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2
Go to Account Settings
Click the profile icon at the top right corner and select "Account Settings" or "Responsible Gaming".
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3
Select "Deposit Limits"
Choose either a daily, weekly, or monthly limit based on your needs.
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4
Enter your desired limit amount
Enter the amount in Malaysian Ringgit you are comfortable spending on gambling within that period.
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5
Confirm settings
Your limit will take effect immediately. You will receive a confirmation email for your records.
Self-Exclusion Options
Self-exclusion allows you to take a complete break from the 96bet platform for a period of your choosing. During the self-exclusion period:
- Your account cannot be accessed for any gambling activity
- All marketing communications and promotions will be stopped
- Any login attempt will be automatically rejected
- Your account balance remains safe and can be claimed once the period expires
Minor Protection
96bet has a strict, zero-compromise policy on minor protection. Our platform is for individuals aged 18 and above only. We employ multiple layers of controls to ensure children and teenagers cannot access our services.
Our Minor Protection Measures
- Mandatory age verification: All new members are required to submit proof of age during registration through a rigorous KYC process
- Identity document verification: Official identification documents are processed through an AI-powered automated verification system
- Active monitoring: Our system monitors suspicious usage patterns that may indicate underage account use
- Immediate suspension: Any account suspected of belonging to a minor will be suspended immediately while an investigation is carried out
- Parental education: We provide guidance to parents on how to use household control software to block access to gambling sites
If you are a parent or guardian concerned that a child in your care may be accessing online gambling platforms, we encourage you to use parental control software available for free. Contact our support team for further guidance.
How to Get Help
Asking for help is a sign of courage, not weakness. If you or someone you know is struggling with a gambling problem, there are various support resources available. You don't have to go through this alone.
96bet In-House Support
96bet's responsible gaming support team is available to assist you 24 hours a day, 7 days a week. You can reach us via live chat on the platform or by sending us an email. All conversations are fully confidential.
External Help Resources
In addition to our internal support, there are several professional organisations that provide free and confidential assistance to those experiencing gambling problems in Malaysia:
- Talian Kasih (15999): 24-hour counselling and referral service by the Malaysian Department of Women, Family and Community Development
- Hospital Bahagia Ulu Kinta: Malaysia's leading mental health treatment centre providing gambling counselling services
- Malaysian Mental Health Association (MMHA): Providing information and referrals to mental health support services
- Gamblers Anonymous Malaysia: Peer support group for those who want to quit gambling
Answers to the most frequently asked questions about responsible gaming at 96bet.
Play Safe, Play Smart with 96bet
Join the community of 96bet members who play responsibly. Register today and enjoy a safe, controlled, and enjoyable gaming experience — with built-in protection tools for your peace of mind.