This Privacy Policy explains how 96bet collect, process, store, and protect your personal information when you use our platform at 96bet.im, mobile app, and all related services. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. By using our services, you consent to the practices described in this Privacy Policy.
All data transmitted between your device and 96bet servers is protected with military-grade SSL encryption, ensuring no third party can intercept your information.
Your identity verification documents are processed in a fully encrypted environment. Digital copies are stored on secured servers with access restricted to licensed personnel only.
96bet never sells, rents, or trades your personal information to any third party for marketing or commercial purposes without your explicit consent.
Our entire data handling process is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the guidelines of the Personal Data Protection Commissioner.
We clearly disclose what data is collected, why it is needed, and how long it is retained. There is no hidden data collection or disclosure without your knowledge.
You have the right to access, correct, delete, or restrict the processing of your personal data at any time through your account or by contacting our team.
1Introduction and Scope of This Policy
96bet values the privacy of every individual who interacts with our platform. This Privacy Policy applies to all users of the 96bet platform, including website visitors, registered members, and anyone who contacts our support team.
We act as data controller for the personal information you provide to us. This means we determine the purpose and manner of processing your data, and we are fully responsible for ensuring that data is handled in a safe, transparent, and lawful manner.
If you are under 18 years of age, you are not permitted to use our platform and we will not knowingly collect data from minors. Should we discover that such data has been collected inadvertently, it will be deleted immediately.
2Information We Collect
We only collect information that is strictly necessary to provide you with a safe, seamless, and responsible service. The following are the categories of data we collect:
2.1 Information You Provide Directly
- Full name as per identity document
- Date of birth and ID card or passport number
- Email address and mobile number
- Current residential address
- Bank account or digital wallet information for transaction purposes
- KYC documents: copy of identity card, passport, or utility bill as proof of residence
2.2 Information Collected Automatically
- IP address and estimated geographic location
- Device type, operating system, and browser version
- Access log data – time, date, and pages visited
- Game activity records and transaction history
- Cookie data and related tracking technologies
3How We Use Your Data
Every piece of information we collect has a clear and lawful purpose. Here is a comprehensive overview of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone number | Contract performance |
| Identity verification (KYC) | ID document, date of birth | Legal obligation |
| Deposit & withdrawal processing | Banking information, transaction history | Contract performance |
| Fraud prevention & AML | IP address, account activity, transactions | Legal obligation |
| Customer support | Email, communication records | Legitimate interest |
| Platform improvement | Usage data, system logs | Legitimate interest |
| Marketing communications | Email, phone number | Your Consent |
4Information Sharing with Third Parties
96bet does not sell or trade your personal data. However, there are specific situations where we need to share your information with trusted third parties, solely to enable us to provide our services to you:
4.1 Service Providers
We work with service providers who help us operate the platform, including payment solution providers, identity verification companies, cloud hosting providers, and gaming software providers. All such providers are bound by strict confidentiality agreements and may only process your data for purposes we have specified.
4.2 Regulatory Authorities
We may be required to disclose certain information to government authorities, regulatory bodies, or law enforcement agencies when mandated by law, court order, or to fulfil our AML (Anti-Money Laundering) compliance obligations.
4.3 Business Transfers
If 96bet is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify you in advance and ensure the receiving party upholds equivalent data protection standards.
5Data Security and Protection Measures
Your data security is our absolute priority. 96bet implements multiple layers of technical and organisational protection to ensure your information remains safe at all times:
- Data encryption in transit: SSL/TLS 256-bit encryption for all communications between your device and our servers
- Data encryption at rest: Sensitive data is encrypted using AES-256 at rest in our database
- Two-factor authentication (2FA): Available and recommended for all member accounts to prevent unauthorized access
- Internal access controls: Principle of least privilege – staff can only access data required to perform their specific duties
- Continuous monitoring: Intrusion detection system and suspicious activity monitoring operating 24/7
- Regular security audits: Vulnerability assessments and penetration testing are conducted periodically by independent third parties
- Data backups: Scheduled automatic backups with tested disaster recovery procedures
6Cookies and Tracking Technologies
The 96bet platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login sessions and security settings. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform through anonymised analytics data.
- Functional Cookies: Stores your preferences such as language and display settings to provide a more personalised experience.
- Marketing Cookies: Used to display relevant promotions to you. You may decline these cookies without affecting the core functionality of the platform.
6.2 Cookie Management
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 96bet platform. For more information on managing cookies, refer to your browser's help documentation.
7Your Privacy Rights
As a registered 96bet platform user in Malaysia, you have the following rights regarding your personal data, in accordance with PDPA provisions and international best practices:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete information
Request deletion of your data when it is no longer required
Restrict the processing of your data under certain circumstances
Receive your data in a structured, machine-readable format
Object to data processing for direct marketing purposes
To exercise any of the above rights, contact our Data Protection Officer (DPO) team via email or live chat. We will process your request within 30 days from the date of receipt. In complex cases, this period may be extended by up to 60 days with notice to you.
8Data Retention Period
96bet retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are general guidelines for our retention periods:
- Active account data: Retained for the duration your account is active and up to 7 years after account closure (financial record requirements)
- KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with AML requirements
- Transaction records: Retained for 7 years for audit and tax compliance purposes
- Support communication logs: Retained for 3 years from the date of last interaction
- Cookie data: Depends on cookie type – from the current session up to a maximum of 2 years for persistent cookies
- Marketing data: Retained until you withdraw consent or request deletion
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.
9Changes to This Privacy Policy
96bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Each updated version will be published on this page with a clear effective date.
For material changes that significantly affect your privacy rights, we will send you a notice via your registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the amended terms.
10Contact Us About Privacy
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer (DPO) through the following channels:
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Live Chat: Available 24/7 via the 96bet platform
We are committed to responding to all privacy-related enquiries within 5 business days. For unresolved formal complaints, you have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia.
For more information about your rights and how to protect yourself online, you may also refer to the Responsible Gaming ours as well as Terms and Conditions platform.
Play with Full Confidence at 96bet
Your data is protected, your privacy is respected. Register an account today and enjoy a safe, fair, and fun gaming experience alongside more than 500,000 96bet members.